Shipping and Returns
We ship items worldwide!
We normally dispatch your order within 3-5 days after receipt of your confirmed purchase - providing the items are in stock and it's not Saturday, Sunday, or a holiday.
We will dispatch your order via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Which ever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees vary according to total weight of the shipment and the destination. Some items may require an extra charge if special conditions are require for the shipment (for example dry-ice).
International shipments may be subject to import taxes and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs. These fees are specific for the destination country therefore we do not know what the amount will be. We will try our best to avoid these fees for you. For example, we will declare a low value in the package and also mark it as a gift, usually you won't need to pay for the custom fee. But this all depends on your country policy, please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you.
We reserve the right to partially ship items on a given sales order pending product availability.
Risk of loss on all products shipped by BioSupply UK Ltd. to purchasers shall pass upon receipt of those products at purchaser's place of delivery.
Upon receipt of goods the buyer should inspect all aspects of the shipment for accuracy, defects or damage, applicable expiry dates and inform the BioSupply UK Ltd. in writing of any issues.
This notification must take place within 5 days of receipt of goods.
Quality is priority at BioSupply UK Ltd. However, should any product not perform as described in the product literature, it will be replaced.
The buyer must notify BioSupply UK Ltd. within 14 days after the goods have been received to request an exchange or replacement.
There may be a 20% fee for restocking returned products; a restocking fee may be charged if specially packaged orders are cancelled prior to shipment.
Return authorizations will be required on all returns. No returns or refunds will be processed more than thirty days after the date shipped by BioSupply UK Ltd.